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Chris McCann talks about building Relationships

August 16, 2010


I want to thank CBS for producing one of the best and entertaining shows on televising,”Undercover Boss.” Last night I had a chance to see Chris McCann, president of 1-800-Flowers go undercover and it was great. While I’m a big fan of the show I can highly recommend seeing this episode. One of my major take a ways was that he took action after having gone undercover to learn about some of the issues and problems facing his company. I think a lot of CEO’s could learn from his example.

I was also very happy to see Chris comment about how building relationships with people has to come before sales can occur. That was music to my ears as my business is about facilitating relationships between two parties who can mutually benefit from one another.

I think the concept of developing and then facilitating relationships is all too often taken for granted by people or at least minimized in the grand scheme of things. If we take a look at Chris’s comments about relationships one would like to believe that there is inherent value associated with the ability to create and facilitate relationships which hopefully lead to sales.

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