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  • April 14, 2013

    When Offshoring Works Against You

    In these challenging economic times I can appreciate where companies look to cut costs in an effort to stay profitable. One of the measures that many companies have taken is to off-shore their customer service department. Fundamentally I don’t have an issue with this except when things go wrong due to the fact that English […]

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  • August 16, 2012

    Shame on Facebook

    As a parent I realize that we have a great deal of responsiblity and obligation to make sure we are doing the best job we can in raising our children. With the advent of the internet parents are faced with a whole new set of challenges that a generation ago we did not know. While […]

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  • August 13, 2012

    If it’s not Perfect, We don’t want it.

    Is it just me or have others experienced their own set of challenges when trying to donate furniture to a charitable organization like the Salvation Army or the Rescue Mission. As a result of my fathers recent passing I decided to donate some of his furniture. When I called to schedule the pick-up there were […]

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  • July 28, 2012

    London Opener = Yawn Fest

    For those of you into the Olympics I’m sure we were all excited about the official kick-off Friday night. After Beijing, I knew I couldn’t expect London to top it but I certainly was looking forward to as much excitement and fanfare. What we got was a hodge podge of British history, mixed in with […]

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  • July 10, 2012

    Does Coca-Cola really care what You have to say?

    I realize with a headline like this that I’m probably asking for trouble but that’s only if someone in the Coca-Cola blogosphere is listening. Let me state that Coca-Cola’s Consumer Affairs Division has the best of intentions regarding the receipt of ideas from the general public. In fact that even developed a site called www.cokesubmit.com. […]

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  • January 09, 2012

    Reflecting on 2011

    Mark Lesselroth, principal of Brenner Business Development and Marketing Chair for the Central New York International Business Alliance (CNY IBA), recently had an opportunity to write about the year that wasn’t for the Central New York Business JournalJan. 6 2012 Going Global. It was a reflection on predictions that were made earlier in 2011 by […]

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  • August 21, 2011

    “Where Have All the Leaders Gone…”

    Many of you are probably familiar with this title or it’s author Lee Iacocca. I never read the book when it first came out but upon the suggestion of a dear friend I decided to pick up a copy. What amazed me the most is that here is a book published in 2007 while we […]

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