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  • November 22, 2007

    Over Engineered Customer Service

    I think we can all agree that good customer service in any country represents the cornerstone of a successful business. This holds especially true in the United States of America. Unfortunately more times than not our experience with customer support is a bad one for more reasons than I can count. That said I recently […]

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  • September 24, 2007

    Mattel bows to China

    Am I the only one who is scratching his head wondering how Mattel is all of sudden taking responsibility for the lead in it’s toys calling it a “design flaw” as opposed to placing the blame on the Chinese manufactures who produced the toys. If it was a “design flaw” then why didn’t the CEO […]

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  • July 10, 2007

    Where do you find New Business People…

    Advertising Age just published a fantastic article about where to find New-Business Directors. I hope many people have a chance to read this.

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  • June 22, 2007

    United Customer Service…

    I’ve been flying the friendly skies for over 30 years and have had my share of experiences from lost luggage to missed flights to near disasters but last week was a first for me. I was returning home after a long business trip in Chicago. My United flight was the last to leave for that […]

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  • May 29, 2007

    Just Say No

    How hard is it to just say “no?” Do we really live in a society where people are afraid to share their true thoughts or can’t be bothered to return someone’s call or message and by doing so hope or expect that person to go away. If you are truly not interested in what that […]

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